Before you build the training, find out if training is the answer
A live masterclass on Training Needs Analysis. Learn to tell a true skills gap from a “nice to have” request, and leave with a first diagnosis of a real request from your own workplace.
Live session on 5 November 2026
Sponsored by your company? Email your nominations
“Our dispatchers need training on the new routing software.”
A training request is not a diagnosis
“We need training on…” is a solution that somebody has already chosen. When it is taken at face value, programs get built, delivered and praised, and the numbers still do not move.
The order-taker path
What happens when the request goes straight to design.
- A manager asks for training on a topic
- A program is designed and scheduled
- Sessions are delivered, feedback is positive
- Work carries on exactly as before
- The real cause was never touched
The diagnosis-first path
What this masterclass teaches you to do instead.
- A manager asks for training on a topic
- An intake conversation finds the real problem
- Six possible causes are checked against evidence
- The right fix is chosen, with or without training
- A result that leadership can see
Would training fix it?
Three quick requests. Decide for yourself, then see what is really going on. The masterclass gives you the full method for doing this in minutes.
New joiners in the claims team have never seen the new claims system and cannot use it.
Everyone agrees team leaders should hold weekly one-to-ones. Almost none do, because their calendars are full of reporting meetings.
Agents handle tough calls well in coaching, but the bonus pays only for call volume, so they rush every call.
Five skills, one clear method
Every part of the session builds toward one outcome: you can look at a training request, find the real cause, and say with evidence what to do about it.
By the end, you can tell a true skills gap from a “nice to have” request, and you hold a first diagnosis of your own.
See through the request
Learn why a request such as “we need training on X” is rarely the real problem. Climb the request ladder from what was asked for to what is actually going wrong, using three real requests and what turned out to be behind each.
You will practise: triaging a request of your ownName the six causes of a gap
Expectations, tools, incentives, process, motivation, and knowledge and skill. Understand why training fixes only one of the six, and learn the question that exposes each of the other five.
You will practise: labelling every suspected causeDecide: is it a training problem?
Follow a decision tree from request to decision, and watch it run live on a worked case with real data, interview clues and workplace observation. Leave with a repeatable path, not a hunch.
You will practise: running the tree on your own caseRun the intake conversation
Use six questions that turn a vague request into evidence, four listening moves, and one “magic question” that lets a stakeholder think about causes without feeling challenged. Watch it demonstrated live, then do it yourself.
You will practise: a live interview role play with feedbackPlan a lean analysis
Know where to look for evidence, how many sources are enough, and how to complete a credible needs analysis in two weeks. Finish with a clear gap diagnosis that you can put in front of a stakeholder.
You will practise: shaping your plan and a one-page diagnosisSix causes. Only one is solved by training.
Most requests mix several causes. The skill is knowing which ones you are looking at, and which fix belongs to each.
Expectations
Do people know exactly what good looks like, and does it match what their manager expects?
Tools and resources
Do they have the systems, information, equipment and time to do it well?
Incentives
What happens when they do it right, and when they do it wrong? Does anything reward the wrong behaviour?
Process and environment
Does the way the work is organised, or the workplace itself, get in the way?
Motivation and fit
Do they want to do it, and is this the right role for them?
Knowledge and skill
Could they do it if their job depended on it? Only here is training the right answer.
In most requests, training is part of the answer and never all of it.
Learn it, then use it
This is not a lecture. The first half gives you the method. The second half puts it to work on your own situation, with live coaching.
Learn the method
Zubin teaches the method step by step and demonstrates each idea on a real case.
- Worked examples with real data
- A live demonstration of an intake conversation
- Polls and questions throughout
Use it on your own work
You work in small groups on a real request from your workplace, and receive feedback before you leave.
- Triage your own request with the diagnostic
- Role play an intake interview and be observed
- Live critique of real diagnoses, with coaching
Tools you can use on Monday
You leave with working templates and a first result, not a set of notes.
Request triage sheet
Turn “we need training on X” into a clear problem statement and a list of suspected causes.
Intake interview guide
The six questions, useful follow-ups and an observer checklist for a 30-minute stakeholder conversation.
Lean TNA plan canvas
A two-week plan that shows where to look for evidence and how to analyse it against the six causes.
Gap diagnosis one-pager
A format for presenting the real problem, the evidence and your recommendation, with a confidence level.
And a first diagnosis of a real request from your own workplace.
Built for people who get the training requests
This is for you if you are
- An HR or L&D professional who regularly receives requests for training
- A trainer or facilitator ready to take on a more strategic role
- An aspiring L&D manager who wants a structured method
- A consultant or freelancer who wants a credible diagnostic process
This may not be for you if you want
- A lecture only, with no practice on your own situation
- Instructional design or facilitation techniques, which have their own masterclasses
- A tool that decides for you without any conversation or evidence
Zubin Rashid
The #1 Corporate L&D Instructor on Udemy, with 25+ courses and 29,500+ learners across 162 countries. Founder and Chief Learning Officer of L&D Academy, and a long-time facilitator for organisations such as Mercedes-Benz, Tata Power, HDFC Bank and ArcelorMittal.
Credentials include Harvard (Leaders of Learning), IIM Calcutta, MIT and UC Berkeley. Former Head of Intercultural Consulting at ICUnet.AG and former L&D lead at Tech Mahindra.
View Zubin on LinkedInReserve your seat
A small live group, so there is room to take part and to be heard.
- Date
- Thursday, 5 November 2026
- Time
- 2:00 PM to 4:00 PM IST
- Where
- Live on Zoom
- Seats
- Limited to 20, so every voice is heard
- You receive
- Tools, templates and a certificate of participation
The session begins soon
Register now to confirm your place. Joining details are shared by email after registration.
- Live two-hour masterclass with practice
- Templates and tools to keep
- Certificate of participation
Is your company sponsoring you?
If your organisation is covering the fee, write to zr@lndacademy.com with your nominations. Please include the company name, and each nominee’s name, designation and work email.
Before you decide
Do I need to prepare anything?
Bring one real training request that you have received, or expect to receive. You will work on it during the practice part of the session. If you do not have one, a ready case is provided.
Do I need a senior role or years of experience?
No. If you are involved in training requests, in any capacity, the method works for you.
Is the session mostly lecture?
No. The session is split between learning the method and using it on your own situation, in small groups, with live coaching and feedback.
Will I receive a certificate?
Yes. Every participant receives a certificate of participation.
My company is paying. How do we register?
Email your nominations to zr@lndacademy.com. Please include the company name, and each nominee’s name, designation and work email.
Do I need to take the other masterclasses?
No. Each masterclass stands on its own and is built around one practical skill.
Leave with a diagnosis, not another training request
Join us live on 5 November and learn the method that turns requests into results.
Sponsored by your company? Email your nominations
Copyright © 2026 Zyanar Enterprises
At L&D Academy, we believe learning should drive business results. Our mission is to help leaders and teams learn smarter, perform better, and grow sustainably.
Contact
zr@lndacademy.com